Our Security Guarantee
We use the very latest encryption technology (SSL) to protect your credit card details. This technology is widely used to deliver secure transactions over the Internet.
We also have a Verisign Site ID, so that you can be sure we are who we say we are.
We work with many of the best companies in the online and offline market place (VirginNet, LineOne, AOL, Compuserve, Freeserve, The Times, CondeNast, Excite...).
We are so confident that shopping on lastminute.com is secure that we will offer to pay you! Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.
If your bank does hold you liable for any of this $50.00, we will cover the entire $50.00.
lastminute.com will cover this liability only if the unauthorised use of your credit card resulted through no fault of your own from purchases made at lastminute.com while using the secure server.
Privacy Policy
Newsletter
lastminute.com.au send each of our subscribers a weekly newsletter which has been requested by them by adding their name to the subscribe box on the front page of our site. The newsletters contain information for lastminute deals on gifts, hotels, holidays, flights and entertainment products as well as some paid advertising material.
The newsletter is sent to our database in two sections and will usually take place over a Tuesday and Wednesday.
Your individual email address is not used for any other purpose and will never be supplied to a third party.
Should any subscriber wish to unsubscribe from our newsletter they can do so by clicking the unsubscribe link located on the base on every newsletter as well as by sending an e-mail to urgent@au.lastminute.com or by going to this web page.
http://www.au.lastminute.com/lmn/subscriber/unsubscribe.jhtml
This will ensure that you no longer receive any material from lastminute.com
Cookies
Cookies are small files stored on your computer, which allow us to recognise you when you return to our site. As well as allowing our booking process to remember which products you have selected, and to move through the various screens of the booking process.
Most Internet browsers will be set to automatically accept cookies when installed.
It is possible to view all lastminute.com material without having cookies enabled however it is not possible to purchase without accepting these cookies.
Information collected by us.
When you look at our website we will the following information for statistical purposes and only statistical purposes.
- Your server address
- Your top level domain (for example .com, .gov, .au, .uk, etc)
- The date and time of your visit to the site
- The pages you accessed and the documents downloaded
- The previous site you have visited
- The type of web browser you are using
We use third-party advertising companies (such as DoubleClick) to serve ads on our web site and other web sites. These companies may use information (not personal or contact details) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.
To find out more about the use of cookies and the information-gathering practices and opt-out procedures of DoubleClick, please click here: http://www.doubleclick.net/privacy policy
When you process a booking though us at lastminute.com we need to collect information from you in order to fulfil this. If you select our Fastbuy option we will automatically save your contact and credit card details in a secure environment. Nobody can access these details unless they have your login and password. If you do not select Fastbuy we will not retain your credit card details.All information collected will remain with lastminute.com. The only circumstance in which we would pass on information to a third party is for the specific purpose of fulfilment of your order. For example passing on a delivery address to a courier.
It is possible to access all of your details recorded on our site and change them by going to the link My Space which is located on the left navigation bar of all of our pages.
Why we collect personal profiles
Convenience and speed
Retaining your account information on our files means that when shop with us again you don't need to re-enter all of your details every time. This makes the entire booking process simpler and faster.
To offer you a better product
To better understand what sort of travel experiences and products our clients are looking for, we sometimes ask them for extra information about themselves. Clients have the choice of providing this information to further personalise their experience with us. Any information shared with us remains completely confidential.
Credit card security
Lastminute.com utilises a technology called SSL3 (Secure Sockets Layer) including 128bit encryption.
Your credit card details are only used to fulfil your purchase or booking, and are securely stored. They are not used for any other purpose and will never be supplied to a third party other than the supplier of the goods or services you have purchased.
Information disclosure
Should you use our site to send a gift you'll be providing details of people who may never have visited our site. Lastminute.com will not disclose the recipient addresses and will not send them any promotional information other than that specific product i.e. the gift.
Links
This Web site contains links to other sites. Please be aware that lastminute.com is not responsible for the privacy practices of other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Further information regarding the Australian Privacy policy can be accessed at the Australian privacy commissioners website located at the link below.
http://www.privacy.gov.au/
4) Our Standards Guarantee
When you buy or book with us, quality is assured; just as it would be when buying from the best retail stores and travel agents. When you buy tickets from lastminute.com you have the same rights as other passengers buying that class of ticket.
Package holidays: We only work with the top package holiday operators who are fully bonded by local and international licensing agencies.
Flights: Our flights are booked through travel.com.au and secured under travel.com.au's IATA license
(number 02-3-5006) and its travel agent's license (number 2TA4656). We also have our own license (number 2TA5110) and IATA number (02-3-5425).
All products: lastminute.com is proud to be a member of the Which? Web Trader Code of Practice.
All gifts unless otherwise stated will be sent using Australia Post, lastminute.com is not responsible for the time its takes for the goods to be delivered or condition they arrive in.
If goods received by you are damaged you are entitled to apply for an exchange credit or refund subject to those goods being returned to lastminute.com in full.
We always endeavour to ensure that the product descriptions we provide are accurate. In the unlikely event that we make a mistake we will compensate the customer with a deal that is equivalent to or better, where available, than the offer described.
Once you confirm your order, you will always receive an automatic email to confirm the order. This will provide that added peace of mind.
